Delay

We will try to supply the goods within the agreed time. We are only liable for delays caused by our negligence. The goods will be supplied within a reasonable time.

 

Damaged goods

You should report any damaged or faulty products within a reasonable time. In usual circumstances, we would request that you inspect the goods and report any faults within 48 hours of inspection.

 

Substitute Products

If, for any reason beyond the company’s reasonable control, we are unable to supply a particular item, we will let you know. If a substitute of a similar or equivalent standard and value is available, you have the right to accept the product or cancel.

 

Cancellation

When ordering via distance means (over the telephone or via the website) you may have a right to cancel under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013. You would have 14 days from the date after you received the goods to cancel and receive a full refund. Please contact us in writing (email is sufficient) if you wish to cancel.  

 

We would request that goods are returned with the original packaging if possible and would like to remind you that you have a duty to take care of the goods.

 

If you do not contact us to cancel within 14 days, any requests to cancel outside this time will be considered but please be aware we may charge for this.

 

Customised goods

Unfortunately, we are unable to accept returns for goods made to the consumer’s own specification (bespoke items) unless the goods are faulty or not as described.

 

Faulty goods

We work in line with the Sale of Goods Act, which states that any goods purchased should be as described, of satisfactory quality and fit for the purpose for which they were intended. Your rights vary depending on the nature of the fault and the length of time you have had the goods. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.